Privacy Policy
Last Updated On: 12-Jul-2025
Effective Date: 09-Aug-2025

This Privacy Policy describes the policies of ONE9 Trauma & Behavioral Health Counseling Service on the collection, use, and disclosure of your information that we collect when you use our website ( https://www.one9behavioralhealth.org ). By accessing or using the Service, you are consenting to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when it is posted and your continued use of the Service will constitute your acceptance of the revised Privacy Policy. We recommend that you review this page periodically.

1. Information We Collect:

We will collect and process the following personal information about you:

  • Name

  • Email

  • Phone Number

  • Date of Birth

  • Address

  • Health Insurance

  • Gender

  • Race

2. How We Use Your Information:

We will use your information for the following purposes:

  • Marketing/Promotional

  • Processing payment

  • Support

  • Manage customer order

  • Site protection

If we intend to use your information for any other purpose, we will ask for your consent and use your information only after receiving your consent, unless otherwise required by law.

3. How We Share Your Information:

We will not transfer your personal information to any third party without seeking your consent. We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

4. Retention of Your Information:

We will retain your personal information with us for 90 days to 2 years after user accounts remain idle or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

5. Your Rights:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at One9TraumaBehavioralHealth@One9counseling.org. We will respond to your request in accordance with applicable law.

Note: If you withdraw consent or refuse to provide required information, you may not be able to use certain services.

7. Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized
alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

8. Third-Party Links:

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

9. HIPAA Privacy Practices

We are committed to protecting your health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Any medical or health-related information you provide is handled with strict confidentiality and used only as permitted or required by law.

To learn more about how your protected health information is used and disclosed, please review our full Notice of HIPPA Private Policy.

10. Privacy Questions or Concerns:

If you have any queries or concerns about the processing of your information that is available with us, you may email us at One9TraumaBehavioralHealth@One9counseling.org. We will address your concerns in accordance with applicable law.

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